Platform-fee policy
Refunds and cancellations
Our charges are for access to Hometown Bid’s listing tools—not for the auctioned item or the buyer’s payment to the seller.
Effective date: August 24, 2026
One-time purchases
The Starter purchase and additional-listing purchases do not automatically renew and therefore do not require cancellation.
Before a listing is used
If a fee was charged in error and none of the associated listings has been published or used, contact us promptly. We will review the account and correct confirmed duplicate charges or technical billing errors.
After publication or use
Platform fees are generally nonrefundable once an included listing has been published, shared, or otherwise used, because the purchased listing service has been provided. Removing an auction early does not automatically create a refund.
Auction-item disputes
Refunds for an auctioned item must be resolved directly between buyer and seller. Hometown Bid never receives the item’s purchase price and cannot reverse, guarantee, or refund that transaction.
Requesting review
Email jeff@hometownbidauctions.com with the account email, charge date, and reason for the request. Do not email passwords, full card numbers, bank information, or identity documents.